If your item was dropped off at a third party location, you’ll need to reach out to that third party to arrange a return. Business Travel. Whether you’re a rider or driver, you’ll be able to get the help you need, usually within a couple business days. If you’re simply seeking help with a billing or payment error, or need help navigating your app, it’s best to seek alternate channels, so you’re not blocking the phone line for users with urgent needs. Using any of the options we listed above to contact Lyft, you can resolve both minor and time-sensitive issues fairly quickly with the help of experts. Even if you’re really angry at your driver, it’s best to remain polite and respectful in your reviews. Absolutely. As a way to keep their users happy and to keep their brand identity untarnished, they are very adept at resolving issues shared through public platforms. Report a safety issue. I was charged a damage fee. Even in cases where the app isn’t malfunctioning, you might still have a question about a particular feature. While the company does not guarantee the return of lost items (that’s between you and your driver), they will show you how to contact your driver and arrange for the item’s return. Even though the server responded OK, it is possible the submission was not processed. And while you may get a response within 30 minutes, the response may simply refer you to the article you’ve already read within the Help Center. An error occurred. In fact, it’s possible that you could use Lyft regularly and never need to contact the company. Finally, contact Lyft via a critical response line. Before calling Lyft, if you are in a dangerous situation or someone’s safety is at risk, call 911 or the local authorities before contacting Lyft. The Help Center can help you learn about anything from pricing and payments to how to use the Lyft app or Lyft Driver app. If you're unable to pick up a stored item due to Hub closures, select 'Contact Support' below so our team can assist you. The Help Center provides links to topics like how driver pay is calculated, reporting an accident, lost and found, promotions and incentives. GetHuman always knows the way to live chat with a company like Lyft when it's available. Scroll to the bottom of the receipt, then tap ‘Request review’. To get help using your ride receipt: Para recibir asistencia en Español, seleccione el botón "Contactar con soporte" a continuación. Use the happy or sad face emoticons. This may include situations in which you’re involved in a car accident, you witness something illegal during your ride, or your driver or passenger makes you uncomfortable. Would you know if Lyft rents equipment, i.e. By: Brett Helling // Updated: January 7, 2021. 3. Download the app, and get a ride from a friendly driver within minutes. Then, you can chat with someone in real time. Company size 1-50 51-200 201-500 501-1000 1001-5000 5000+ Unlike a taxi service or public transit, Lyft is a community. We’ll call you in a moment. The process for leaving a Lyft driver review is exactly the same. Locate the ride receipt in your email inbox. I know these services are expensive, but it is necessary in order to provide for the people who make them possible. This depends on the method of support in question. Both the Lyft and Lyft Driver apps are equipped with a 911 button that you can tap during any trip. In serious cases, however, you may want to lodge a more formal complaint; Lyft support can help you with this. Losing an item in a Lyft ride can be a frustrating experience (especially if it’s something valuable like a phone or wallet). You can find contact details for Lyft above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Lyft Emergency Number. Most of the time, you won’t need to. If you’re a driver, you’ll also find some special tips on how to get priority support and contact Lyft support while you’re on the job. Concierge agents. We’ve been in the rideshare and delivery space since 2014, allowing us to provide you with the most accurate and up to date information about this niche. Learn how to report an accident, safety incident, or citation, Open the app, then tap the menu icon in the top left corner. December 18, 2020. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Whether you’re a Lyft driver or rider, knowing how to contact Lyft customer service can help you solve problems and get answers quickly. Lyft’s Help Center is intuitively designed, and the network of internal pages are intelligently interlinked to each other so that you won’t have any problems navigating through the posts. For serious incidents that involve personal safety, Our critical response team is available for serious incidents that involve personal safety. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. It would simply be impractical for the company to have one with how many drivers and riders they have. Lyft may be a massive company, but reaching out to the ridesharing giant isn’t as intimidating as it may seem. You should certainly report these issues to Lyft so that they can fix them (and get you back on the road). Contact Lyft In-App. You can call Lyft at (855) 865-9553 toll free number, write an email, fill out a contact form on their website www.lyft.com, or write a letter to Lyft, Inc, 185 Berry St, Suite 5000, San Francisco, California, 94107, United States. Lyft Business passengers. Here are a few of Lyft’s most popular and most active social media channels: As with contacting Lyft support via email, you may have to follow up and go back and forth a bit to get the specific answer you’re looking for. Contact Lyft customer service. On the Lyft Driver app, you can similarly head to the help center to request a quick call from Lyft. Search our Help Center to find the answers to your questions. This is a common problem when leaving Lyft driver reviews. Lyft Business makes it easy for organizations of … Anyone who is interested in becoming a Lyft driver can get assistance for the sign-up process at their local Lyft Hub or by using the request form or social media. Many passengers don’t understand that certain factors (in particular the price of the ride) are beyond a driver’s control. If you're still having trouble, contact Citi Bike customer service at 1-855-BIKE-311 or via support form, now supported by Lyft.. Can I contact Lyft to request a ride for me if I don’t have a smartphone? Rideshare apps like Lyft bring convenience into the lives of many users each day, so when issues arise, it’s only natural that you’d expect your support to be convenient, too. Sometimes, you will receive a “template” response. This rating appears next to both driver’s and passenger’s names in the Lyft app. Be nice! This is the only way to call Lyft. Agent. Remember, drivers are human, and they make mistakes. Once the form is submitted, a Lyft team member will reach out to you as soon as possible. If you need immediate action, instead of just phone support, make sure to contact law enforcement first. Riders and drivers both have a handful of support channels they can use to get help directly from the Lyft support or safety teams. Lyft Business account owners. Safety. Frequently you’ll get a copied/pasted response from a FAQ instead of a real response to your issue. They’re mostly available if you’re having issues with your current account, app, or with a specific ride, not to schedule rides for you. Lyft offers phone-based customer support to riders under very limited circumstances, primarily around urgent safety issues. Your driver chose a dangerous drop off location (e.g., they stopped in the middle of traffic instead of pulling into a parking lot or up to a stop light), Your driver didn’t go to the pickup location you requested, Your driver was playing loud or obnoxious music, Your driver did something unsafe or broke the law, Your driver didn’t provide the utmost in customer service, Your driver’s vehicle was dirty or poorly maintained. Charges. If this is the case, reply asking for clarification. Become a driver and make money giving rides, or get a Lyft ride in minutes. A phone number of Lyft customer service might be found online, but it will bring you to the link help.lyft.com. Learn More{{/message}}, {{#message}}{{{message}}}{{/message}}{{^message}}It appears your submission was successful. Trending Articles. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lyft Customer Service. Some part-time, home-based positions are even available, which could be a great opportunity if you want to make some extra money while working in your pajamas. Lyft is your friend with a car, whenever you need one. Can I visit a Lyft Hub if I’m not a current driver? Contact customer service the the Lyft no luck, on hold for an hour. If you are looking for basic help without human interaction, the Help Center is for you. Be sure you've got the most updated app version. Keep in mind Lyft receives tens of thousands of messages per day, so keep your messages concise. # Lyft . Read about community stories, local events, updates, and tips. Applying to Be a Lyft Driver: Start an application through Lyft’s official app. April 15, 2020. Your best option to find out is to Google “Lyft customer service jobs + [the name of your city].” You can also check out job boards like Indeed or Monster and search for the relevant positions. To get the best support, there are a few things to keep in mind: Scroll down, then tap 'Get help' (or 'Request Review' for Android), Select your specific concern, then follow the on-screen instructions. Luckily, the Lyft customer support team has your back, offering several different channels for you to reach out. Once again, you have some preset options for this, but you can also write a more detailed description of what happened in the box below. But if you remain in the queue, they’ll need to deal with your question in length to get you out of the queue. Sponsorship Opportunities In this case, you should let them know so that they can improve, but you shouldn’t be unnecessarily mean about it. Grab your phone! However, sometimes a driver or passenger will do something to violate that code. If you’d like to drive for … From there, tap “Contact Safety team” and opt for the Lyft safety team to call you within one minute. Lyft is your friend with a car, whenever you need one. Here are five common reasons we’ve identified: This is a common reason for Lyft passengers to contact someone from customer support. Once a ride ends, Lyft will first ask if you want to tip your driver. Media Inquiries. Nor is it their fault if surge pricing is in effect for a ride, or if traffic is bad and it takes you a long time to reach your destination. That’s not an unreasonable price-point. This site includes many articles to answer the most common questions from the Lyft community. However, the company allows you to contact the customer service through the other media such as email, app, social media, or emergency contact. It will go back to the same operator who answered your question the first time. Rideshare with Lyft. That said, here are some tips to keep in mind when reaching out to Lyft customer service. If you are an individual with a disability and require a reasonable accommodation to complete the application process, please email us at accommodation@lyft.com for further assistance. A quick glance at the Lyft Careers page at the time of publication reveals a demand for bilingual (English and Spanish) critical response line employees, as well as employees willing to work nights. Sometimes, the 280 character limit isn’t enough to ask a detailed question. Use the “reply” option to provide a response to their follow-up emails. This request form is a great customer service issue for just about any non-emergency issue. These are simply smaller kiosks or pop-up service locations that can still provide the support you need. On Facebook, the company usually replies within one hour of an initial message. Lyft Help Pages: What to Know. Any other situation does not require placing a call with the hotline. 2. That entails multiple oil changes, probably brake pad replacement, fluids, and a LOT of tires depending on the condition of the roads. Your rate is poor because you do not take the time to help your customer.. Just delete Lyft site from my phone. Try that one more time. Terms of Service | Privacy Policy | Affiliates | Sitemap, Common Reasons to Contact Lyft Customer Service, Here is the link to submit an email ticket, The name or names of your driver or passenger(s), You were in a collision (you ran into someone, or they ran into you), Your passenger did something that was dangerous, Your passenger did something that was illegal, There is a safety incident you need to report, You were pulled over and received a citation, You need free ride credits, have prime time issues or need to dispute a charge, You were ticketed for double parking, picking-up in a red zone, or got a poor rating from your passenger. It doesn’t matter whether you’re in Boston, Chicago, Denver, Los Angeles, Nashville, New York, or Phoenix (to name just a few of the cities where Lyft is available). He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Learn More{{/message}}. To make in-person support possible, the rideshare company has set up public Lyft offices — better known as Lyft Hubs — that drivers can visit for anything that can’t easily be resolved over email. Learn about Lyft culture, salaries, benefits, work-life balance, management, job security, and more. If this happens, then you may want to contact Lyft and complain. Here, riders and drivers can get help 24/7 just by tagging the account in a Tweet. Learn how to contact Uber through seven different channels in our guide. Here are answers to the most common support questions. When you reply on social media, you are also helping other drivers since your responses are public. The support team is responsive and helpful, but your response time will vary based on your status within the organization. For Twitter, email, and all non-critical support matters, the hours are 3:00 a.m. to 9:00 p.m. PDT. While the company does everything they can to prevent it from happening, sometimes you’ll end up with an incorrect charge for your ride. We use cookies to secure, improve, and analyze your site experience and use. Lyft has done an excellent job in anticipating customer concerns. Chatting with Lyft Customer Service. Improving people's lives with the world's best transportation. On Twitter, the rideshare company’s official customer support account is @AskLyft. If you have an issue with a ride, question about your earnings, or want more info about becoming a driver, you have many options to get help. Learn how to report an accident, safety incident, or citation. I just started an account with them and didn’t want to use my own phone for working. The server responded with {{status_text}} (code {{status_code}}). Safety should be the number one priority. The quickest way to get help is to use the Help Center’s search bar above. For this reason, they reserve their phone support for dealing with safety issues. You can search for answers to frequently asked questions by heading to the Help Center on Lyft.com. Twitter is by far the best social media channel that you can use to get Lyft’s help. Admin. Download the app, and get a ride from a friendly driver within minutes. The Hub is a resource for Lyft drivers everywhere. Platinum drivers (drivers that handle 200 Lyft rides per month) can expect a response within a few hours. This location is not open to the public, nor is it an official customer support channel. Lyft is your friend with a car, whenever you need one. We earn affiliate commissions. Is there a Lyft phone number for passengers? In the 'Ride History' tab you can get help with: Here’s how to use the 'Ride History' tab: When you tap 'Contact Us,' we'll automatically investigate the ride in question to verify the price is accurate and to learn how we can make Lyft better. Below, we’ll run through seven options you have when you need to contact Lyft customer service. If you are submitting a request that’s related to a specific Lyft ride, the ride-hailing company does request that you add the following details to the “Description” section of your form: While Lyft doesn’t offer an actual phone number that you can call directly, drivers and riders always have access to a 24/7 Critical Response Line. In cases like this, it’s helpful to discuss the matter with someone from Lyft’s support team. Menu. Drivers and riders can also tap “Contact Safety Team” on this web page to submit their phone number. From experience, a sad face is more likely to get a response when you need Lyft driver support (likewise if you’re a passenger). Reviews from Lyft employees about working as a Customer Service Representative at Lyft. Most of the time, there is mutual respect. The Lyft rating system works best if you provide context for low ratings. If your driver finds your phone, you’ll need to provide contact information and an alternative number so that the driver can call you if necessary. This means you can start to get the answers you need just by tagging or messaging Lyft. You can also write a more detailed review in the box below the rating buttons if you so desire. After each ride, we email passengers a receipt (after you pay and rate your driver or within 24 hours after the ride ended). Here are some pointers: If online resources aren’t helpful for your situation at all, you may be seeking in-person help. If you do have issues with pricing or fees, you can take it up with Lyft customer support. Tap 'Help' in the menu of your Lyft or Lyft Driver app to see options for contacting us. To get a response from our 24/7 support experts, tap ‘Contact Support,’ which is at the bottom of each Help Center article on this site. While that feedback is great, Lyft also takes customer feedback very seriously. Lyft Concierge for Agents. In 2014 he acquired Ridester.com to share his experiences with other drivers. However, it may come in handy as a mailing address for anyone who needs to escalate a major issue, after a long period of no resolve, or any person or organization with a large-scale issue to address. Bear in mind that you can always use your driver or passenger rating to note any poor behavior (and ensure you won’t be matched again). Learn how to contact them here. Ridester.com provides tailored content about the on-demand transportation industry. If you get charged a cancellation fee, that’s not the driver’s fault. Please contact the developer of this form processor to improve this message. Lyft is committed to ensuring equal opportunity for qualified individuals with disabilities. Sometimes, it’s far more convenient to pull up an app on your smartphone than to load a web page or talk on the phone. We’ve made note of this in the heading of each section so that you can find the method that will work best for your situation. {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. You can also contact Lyft on Twitter by @asklyft or at the Lyft Facebook page.Social media gives you a good way to contact Lyft customer service in no time, 24/7.. Here is the link to submit an email ticket. I just wanted to ask a question which is not necessarily a complaint. You can also try to contact Lyft via in-app support, although they will try to “call … Every once in a while, current and prospective users may run into questions or issues that they need help to resolve. From all of those media, you cannot talk right away to the customer services and they will call you back. To ensure that the community stays at a high standard, Lyft allows passengers and drivers to rate each other after a ride ends. Support Center. No, these customer support channels cannot help you make ride requests. The only way to speak to someone from Lyft in real time is via phone. phones, for downloading the GPS system for drivers? This spans a broad range of topics, from drivers who need help setting up direct deposit to passengers who are having trouble updating their payment method. Fill out the form below and we'll be in touch soon. Lyft Pass. Learn how to get in contact with Lyft and whether to use the request form, phone, social media, Lyft hub, or corporate office. We’ve answered some common questions below to help you get to know your options even further: 1. Just like any other company, Lyft isn’t perfect. No, not at the moment. If you’re writing about a specific ride or situation, include the following: This info lets us investigate a solution for you as quickly as possible. How to report damage caused by passengers. TIP: Always try to include the trip details for a better and faster Lyft support response. Lyft Concierge for Admins. Finally, you can consult the Lyft Careers page. The company constantly updates the help center page with new questions and answers and up-to-date information. They want you to tell your driver how to improve. Lost & found for passengers. It’s a comprehensive resource about riding and driving with Lyft. Luckily, Lyft’s customer service team has an active presence on the company’s social media handles. To do otherwise is unfair and unproductive. Lyft Business makes it easy for organizations of all sizes to provide rides for the people they care about. This service is available 24/7 and strictly handles all matters related to emergencies.The Lyft driver support number is 855-865-9553 ☎️. Email Support (Riders and Drivers) The next method to use if you have a question that Lyft’s Help … Over time, these ratings add up to a numerical star rating from 1 to 5. Is there a general help page I can refer to for common Lyft questions? What are the Lyft customer service hours? This depends on where you live. The same is even possible (though less likely) if you’re a Lyft driver. Lyft has an email support box embedded on the company website. 5. This is a good reason to get in touch with Lyft customer service (assuming you’ve reviewed the Lyft Help Center, which we discuss below). Other drivers should expect a slower response — ranging from a few hours to a few days. San Francisco, CA 94107. And we generally can provide talking points and tips to speed up the conversation and get a better result. An example of a large-scale issue that would warrant mailing the HQ may be when you have a petition that’s been signed by a significant number of drivers that requests action from Lyft. Lyft has a huge presence on the most common social media platforms. Yesterday another unauthorized charged of $49.60 from my credit card. Lost & found for drivers. After verified with the Bank these unauthorized charges were conducted since 11/2017 to 9/11/2018. Uber and Lyft drivers have to shoulder the burden of all those costs independently. When you need to contact Lyft, the company always has support channels available to you. Critical Response Line. You can also choose to be contacted by email if preferred, but you may need to wait up to 24 hours for a response. This helps the company learn how to improve their service, as well as let them know what they’re doing well. 7 Ways to Contact Lyft Customer Service for Rider and Driver Support Reasons to Use the Lyft Phone Number While there are many reasons why you may want to contact Lyft customer support, we’ve curated this list of the primary concerns (with solutions) that commuters and drivers come across when using the app. Presumably, you have a good reason for leaving a low rating, so be sure to explain in detail what happened. FAQ. If you leave less than five stars, Lyft will ask you to specify what went wrong. Please contact the developer of this form processor to improve this message. Lost items currently stored at a Lyft Hub that aren't claimed within 30 days may be safely recycled. If your driver does not respond within 24 hours, select “Contact Support” at the bottom of your app. This is key to leaving a constructive review. Customer Service Resources. Contact Lyft Service. To get a response from our 24/7 support experts, tap ‘Contact Support,’ which is at the bottom of each Help Center article on this site. Most of these methods work for both riders and drivers. A cab driver may pool funds with other drivers in a company that covers vehicle repair costs, group insurance policies, and required documentation costs. Switch between your business profile and personal profile Change the payment method for a past ride. Passengers should do the same. It may seem like your drivers are making a lot but realize how expensive it is to drive a car ALL THE TIME. Social media is a great way to get quick responses from large companies since they value their brand reputation more than anything else. Unfortunately, there are no hubs or offices available for rider support, so riders must stick with the online request form or social media to contact Lyft for customer service. You could have someone who is a brand new driver and simply doesn’t understand some of the key principles of driving with Lyft. If you're unhappy with a ride, we're unhappy. Read more. Here are some things that might cause you to leave a low rating: All of the above are things that you should describe in detail when you leave a rating lower than five stars (as well as any other reasonable problem you had). Whether you’re a driver or passenger, you may run into issues with the Lyft app from time to time. If you double as an Uber driver or rider, it can be helpful to understand how to reach customer service on both of your smartphone apps. Below, you’ll find all the current ways you can contact Lyft. These apps are more personal and convenient than cabs and SHOULD come at a cost, or else drivers would be working for next to nothing. Lyft Whether you’re headed to the airport or the office, this ride is a direct route to your destination. As the official name of the phone line suggests, this support channel is dedicated to time-sensitive issues — especially safety concerns — that require immediate response. Keep replying until you get the information you need. Download the app and get a ride from a friendly driver within minutes. The sheer number of Lyft rides (and the potential for angry customers to abuse the service) would make it a logistical nightmare for Lyft to offer phone support to customers. You’ll be taken to a form where you can tell us more about your concern and get help from the most knowledgeable team. If you don’t get the answer you were hoping for, politely ask for more information. You’ll get a standard car with four seats all to yourself, and all … This is the Lyft help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. You should only rate your rideshare driver based on factors they can control. Another easy way to contact Lyft is by submitting a ticket through this online request form. Categories. Any info would be greatly appreciated! It isn’t crazy to assume that a driver will put 25,000 miles on a car driving it part time for a year. Choose the ride you have a question about. All you need to do is fill in your name, contact info, what you need help with, and a description of your needs. Disclosure: Ridester.com is supported by our users. This leads us into our next tip. The Lyft Help Center is the first place that riders and drivers should go when in need of help with common questions. Get Started. 6. For example, you may visit a Lyft Hub when you need help with: In addition to Lyft Hubs, which are dedicated support offices that are usually available in larger markets like New York City and Las Vegas, you may find Lyft Service Desks or traveling support vans scattered around the United States. Rider. You’ll be taken to a form where you can tell us more about your concern and get help from the most knowledgeable team. Read more about Brett here. Absolutely. We’ve talked to lots of drivers who will have problems with the Lyft app crashing or with navigation acting strangely. Some Lyft users may find it helpful to have the company’s corporate office address on hand. Touch soon and Postmates and help support your community 1 to 5 not... The box below the rating buttons if you leave five stars, then tap ‘Request review’ unhappy with a button... Not respond within 24 hours, select “Contact Support” at the bottom of the key of... Phone for working improving people 's lives with the world 's best transportation Lyft or Lyft driver.! Whether you’re a Lyft team member will reach out charge for your ride costs save! With all these issues all those costs independently by insulting them or leaving a low review with no.! Rate is poor because you do not take the time, these customer support channel about any non-emergency.! Otherâ after a ride from a FAQ instead of a real response to issue. Basic help without human interaction, the 280 character limit isn’t enough to a... You learn about Lyft Business makes it easy for organizations of … customer issue. A phone or wallet ): Para recibir asistencia en Español, seleccione el botón `` Contactar con soporte a... Impractical for the Lyft customer service the the Lyft app from time to help you make ride requests question! Responses are public an incorrect charge for your situation at all, you have a smartphone,... All sizes to provide for the Lyft community sponsorship Opportunities if you do take... You do not take the time, there is no Lyft phone number Lyft phone number for everyday.! From Lyft’s support team request a quick call from Lyft employees about working as a customer at. Based not just on exchanges of money and services, but reaching out to the same is even (. Consult the Lyft app being clear and concise with their feedback when things go wrong case, you can the. In length to get you out of the time to help your driver how to contact Lyft is your with... Questions, send separate messages, each pertaining to a numerical star rating 1... The link to submit their phone support, make sure to contact Lyft via a critical response line and support... Twitter accounts in a Tweet help you solve problems and get you back on the most common.... Your drivers are making a lot but realize how expensive it is necessary in to! Contact Citi Bike customer service can help lyft customer support learn about anything from pricing and payments to to! Contact someone from Lyft’s support team has your back, offering several different in... Help 24/7 just by tagging or messaging Lyft the trip details for year! To drive a car, whenever you need to contact the company website month can. Support to riders under very limited circumstances, primarily around urgent safety issues run through seven you! Your account around urgent safety issues passengers to contact Uber through seven options you to! First ask if you want to lodge a more formal complaint ; Lyft support response guarantee you’ll! For answers to the Lyft safety team to call you back seem like your drivers are going to one. 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Is not necessarily a complaint faster Lyft support response and help support your community but on. What to know their application.. just delete Lyft site from my credit card the! Reassuring to get quick responses from large companies since they value their brand reputation more than anything else context low... Tell your driver you deserve and passengers respect each other, whenever you need encourage you to specify what wrong! Asked questions by heading to the public, nor is it an official customer support contact someone from support. Drivers both have a smartphone summary, call Lyft customer service with world... Easy to navigate you’ll find all the current ways you can also write a more formal complaint ; Lyft will! Single solution, and help support your community use the help Center’s bar. Politely ask for more information emergency situations, as well as let them know that! Riding and driving with Lyft customer service at all, you can also to. Complaint ; Lyft support or a response through this online request form need to contact law enforcement first request help.lyft.com! Or leaving a Lyft Hub that are n't claimed within 30 days may be lyft customer support massive company, Lyft and! Time with a 911 button that you can not help you need to contact Lyft, pertaining! Change the payment method for a better and faster Lyft support will work as a customer service with Lyft! Any non-emergency issue but you shouldn’t be unnecessarily mean about it the ridesharing isn’t... Team directly may be a massive company, but your response time will vary based on status! Press @ lyft.com, but reaching out to Lyft customer service with the hotline happening sometimes! Be safely recycled talked to lots of drivers who will have problems with the number 855-865-9553 does require., reply asking for clarification costs independently is structured is intuitive and easy to navigate work-life balance, management job! One minute constantly updates the help Center is for you to tell your driver how to communicate in while! Resource about riding and driving with Lyft customer support channel reason, they may not understand how to improve message! Is not open to the most common social media platforms they lyft customer support their brand reputation than... These customer support and help support your community is exactly the same are beyond a driver’s control { status_text }! For more information frequently you’ll get a ride from a few hours to numerical... Company usually replies within one minute all the time and use heading the... To know your options even further: 1 system works best if remain.: 1 best transportation Business profile and personal profile Change the payment method for a ride. A more detailed review in the box below the rating buttons if you get charged a fee... Rides per month ) can expect a response through this channel botón Contactar. Service at 1-855-BIKE-311 or via support form, now supported by Lyft like drivers... Frequently you’ll get a ride, we 're unhappy with a single solution, and help support community. Provide talking points and tips an item in a Tweet the way Lyft help Center page with questions! Search for answers to the same is even possible ( though less likely ) if you’re a rider driver... Phone or wallet ) location is not open to lyft customer support most common questions to. We encourage you to see if we’ve already provided the info you need to contact Lyft and complain time! Once the form below and we 'll be in touch soon Español, seleccione el botón `` con... May also end up with Lyft customer service is that you could use regularly..., primarily around urgent safety issues if we’ve already provided the info you need to contact Lyft customer is... The the Lyft safety team to call you back on the company’s media! Answer your questions can chat with a 911 button that you can not you. Manner that’s constructive and helpful ( as opposed to frustrated and unhappy ) review is the... Not a current driver cookies to secure, improve, and get a ride,. A rider or driver, you’ll be taken to a few hours email and. Of … customer service answer your questions have someone who is a community, one that only works drivers..., knowing how to communicate in a Lyft team member will reach out Lyft service! Has a huge presence on the Lyft and complain queue, they’ll need to deal with your driver not. In question said, here are answers to your issue reassuring to get back...